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This is the second time that happend to me. If I totaly discharge iPod's battery it will not start after I charge it.

First time it happend I tried to charge iPod overnight. I'm not sure, but I think it only works with real charger not through USB or FireWire connection to PC. Apple doesn't mention this on support page. But it worked.

Today I tried another thing. I charged iPod in the car for half an hour then I reset it. It works also.

Posted on Monday, October 04, 2004 6:28 PM | Filed under: Gadgets |


# re: First iPod trouble 10/7/2004 8:02 AM mauerd
If item or equipment has ability to show 'Error' message on some kind of the screen it will show it! Yet worst - if gadget has reset button (what my Pocket PC Phone has!)

# re: First iPod trouble 10/7/2004 8:36 AM David
Luckily, when my iPod does that, it doesn't show error in any way, nor dos it have reset button. You have to press "play/pause" and "menu" buttons for 10 seconds!

# re: First iPod trouble 1/16/2005 9:52 AM DLValero
I went to my friends house to try and connect my iPod because my computer doesn't have Windows 2000 or XP. So when he plugged it into his computer, the screen on the Ipod said "Do Not Disconnect". When songs weren't transferring he tried to eject the iPod and he disconnected it, but the screen still has that "Do Not Disconnect" screen on it. I can't even turn it off. It's just stuck on that same screen. And my iPod is still brand new. This was the only time that I have tried to use it. How can I turn that off and restore my iPod back to normal?

# re: First iPod trouble 1/23/2005 11:18 PM David
Did you try to reset the iPod?

Try this procedure:

To reset iPod, iPod (Scroll Wheel), and iPod (Touch Wheel)
1. Connect iPod to the Apple iPod Power Adapter and plug the power adapter into an electrical outlet, or connect iPod to your Mac's built-in FireWire port. Make sure the computer is turned on and isn't set to go to sleep.
2. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
3. Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, about 6 to 10 seconds. You may need to repeat this step.

To reset iPod mini and iPod (Click Wheel)
1. Connect iPod to the iPod Power Adapter and plug the power adapter into an electrical outlet.
2. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
3. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.


# re: First iPod trouble 2/19/2005 7:51 AM Kyle
I have been having the problem of when I turn off my ipod mini by holding play/pause, it goes to the charged screen and stays there. Also, the ipod mini isn't being recognized when I plug it into my computer nor is the ipod mini itself recognizing when it is plugged into the recharging adapter.

Anyone hear of this problem/know how to fix it?

# re: First iPod trouble 2/28/2005 10:55 PM David
Sorry, Kyle. I don't know what could couse your problems. Did you check support section on Apple site?

If you have access, a visit to the Apple store or dealer would also be a good idea.

# re: First iPod trouble 3/1/2005 6:31 AM cara
okay i just bought a brand new ipod, and i installed all the software, yet when my computer tries to recognize the ipod, it fails to see it. i have windows 2000 with service pack 4. anyone know how i can fix this?

# re: First iPod trouble 3/1/2005 10:21 AM David
Did you try iPod Updater? Do you see iPod as a drive?

# re: First iPod trouble 3/10/2005 6:44 PM manny
My Ipod is stuck on the apple symbol screen. It will not do anything! It is charged properly. Can someone tell me how to fix it?

# re: First iPod trouble 3/11/2005 11:04 AM David
Manny, did you try the Apple FAQ?

# re: First iPod trouble 3/14/2005 6:06 AM wwerre
mi ipod don not recognize the pc , like i cant scan it.

# re: First iPod trouble 3/14/2005 6:08 AM orl
i got an 15g i pod and when i plug into the computer just dont do nothing.i dont know if i need a software upgrade or the hard drive is bad .can somebody help me please.??

# re: First iPod trouble 3/14/2005 6:11 PM Anneliese
I reset my ipod and now I cant turn it back on. The APple logo just flashes, can anyone help me?

# re: First iPod trouble 3/15/2005 5:07 PM David
wwerre, orl & Anneliese, I cannot help you from top of my head. I would recommend Apple size and their support! Good luck!

# FAQ for new iPod owners 3/17/2005 10:15 AM

# FAQ for new iPod owners 3/17/2005 10:16 AM

# re: First iPod trouble 3/30/2005 10:18 PM Becki
ive got the mini ipod and i am having real trouble with it. when i conect it to the computer it says for about two seconds "do not disconect" and then two seconds later it says "ok to disconect". How can i conect it to the computer for longer??! i dont touch anything so it shouldnt be like this.

# re: First iPod trouble 4/2/2005 4:39 PM ben
ive tried everything I cant get my ip[od off of the do not dissconnect screen

# re: First iPod trouble 5/2/2005 5:21 PM Emily
i have a different problem with my ipod mini. my ipod mini says it has a certain amount of power, but it realy doesn't b/c i will charge it fully and it takes 20 min and not 8 hours like it used 2. sometimes i leave it off after its "fully charged" and the power will still run out. and after playing 1 song the power will move 2 about half left. i tried downlaoding the newest software and resetting my ipod mini, it didn't help.

# re: First iPod trouble 5/5/2005 10:06 PM David
I would say your iPod is ready for a battery translplant.

# re: First iPod trouble 5/17/2005 4:23 AM alexandra
my mini ipod was the hole night in to charge but when i came from school my ipod was stuk like i traid to pick a song or something but it did not work what is rong with i t??? what can i do with it???

# re: First iPod trouble 5/17/2005 4:27 AM alexandra
yeah my ipod haves the music extras settings bla bla bla but when i traid to move it up or down it did not work and the thing is ..idon't what it to be brocken because i just got it! do i have to go to the apple stor to see what is rong with it?

# re: First iPod trouble 5/17/2005 8:28 AM David
I would suggest that you go to Apple store, yeah. Good luck.

# re: First iPod trouble 5/23/2005 9:07 PM Joanne
I love my Ipod -- but when I hooked it up to my computer this morning it froze on the do not disconnect screen (you could tell it wasn't even charging). I then ejected it (and got the warning from my computer not to unplug the device) and now it is stuck on the "Do Not Disconnect Screen" and won't reset. Help!!

# re: First iPod trouble 5/24/2005 8:22 AM David
Joanne, did you try to hold the reset combination for long enough? I suggest you contact Apple Support. Sorry...

# re: First iPod trouble 7/8/2005 8:29 AM help me
my ipods alryt but itunes wont import more than like 7 songs or something n its killng me iv tried updatin it 3 tyms now n it only turns on itunes sometimes n wen it do it ses its updatin so im like o yer its goin wel but then it goes n ses like error code 36 or ipod update complete but i no it ent cuz iv only got songs on there bi people beginin with a or b!!! seriousli man i need help!!!

# re: First iPod trouble 7/12/2005 8:33 PM Vitaz
My Mini ipod wheel very often gets stuck, i;ve tried to reset my mini iPod, but it doesn't work to reset it, i've tried that many times and it doesn't work, will i have to send it in to fix it?

# re: First iPod trouble 7/20/2005 12:49 PM David

# re: First iPod trouble 7/20/2005 8:48 PM J.Figga
My ipod mini equipment was recently stolen from my home so I purchased an Ipod usb power adapter and it won't charge from it, it only seems to charge from my computer

# re: First iPod trouble 7/21/2005 9:58 AM Catty
i just got an ipod mini. but when i plug it in itunes doesn't come up! i'm going to try the install disk again, but other then that i'm out of ideas... anyone?

# re: First iPod trouble 7/26/2005 7:32 PM sunny
I have a problem that comes up at random times: i am unable to turn off my ipod photo 30 gb. i would press and hold the play button, but that would either play or pause the song that is currently playing. It doesn't happen all the time, so I find it hard to send it for servicing.

# re: First iPod trouble 8/9/2005 3:32 PM Heather
I also have a 30gb ipod photo and having exactly the same trouble! It's very annoying!!! Does anyone out there know how to turn it off?? Holding down the play button does just not work!!!!

# re: First iPod trouble 8/13/2005 1:33 PM ana
right!! ok i was deleting some things off my computer because i had very little room! and then very stupidly i deleted my itunes file from my music, by doing this i deleted all the songs from itunes! i had soo many songs on itunes that took me months to gather and i would really like to get them back, they are still on my ipod.
itunes is now not recognising my ipod, so i dont know if i can transfer songs from my ipod onto itunes but it would be nice if anyone would be able to help me with this because i really dont want to have to load all the songs onto my computer again! thanks

# re: First iPod trouble 8/15/2005 3:50 PM David
J.Figga: I have no idea. Mine chares from AC or USB.

Catty: Try reainstalling iTunes. I had situations like that and it helped!

sunny, Header: I never had an experience like that, sorry. Hope you solved the problem.

ana: There are some tools that you can use to get your songs off the iPod and back in the iTunes. You can try:
- CopyPod at
- ml_iPod (WinAmp plugin) at

I hope it helps!

# re: First iPod trouble 8/22/2005 1:05 AM Lulu
Since I've had my iPod mini, for 3months, the battery has never lasted for more than 3hours. Even though I have left it charging over night or even for a couple of days the battery life seems to be very short. What can I do?

# re: First iPod trouble 8/22/2005 7:28 PM David
Check out this:

# re: First iPod trouble 8/29/2005 12:04 PM Gopika
Just got a new ipod and have barely used it once or twice and now the screen refuses to work. Music plays on it and everyhting, but the screen just refuses to turn on. Am quite irritated and frustrated as I have tried resetting, restarting etc etc....but nothing works. HELP!

# re: First iPod trouble 8/29/2005 10:37 PM David
It still under warranty, right? take it back...

# re: First iPod trouble 9/1/2005 6:57 PM graeme
i spilled juice on my ex's 20gb ipod by mistake. it still turns on but i cannot select anything becuase the tocuh wheel appears to be broken.. is it broken or do i need to reset it or whatever?

# re: First iPod trouble 9/1/2005 7:32 PM David
I would say it's broken. You need to get it serviced.

# re: First iPod trouble 9/2/2005 1:01 PM graeme
where can i get that done?

# re: First iPod trouble 9/3/2005 5:46 AM screff
My ipod has worked great up until afew weeks ago...when it stopped charging. It hooks up to the comp fine and updates fine...but it just doesnt charge, even though it says its charging. The most i can get (which is VERY rare to get anything at all) is at the MOST 45 min, and a sliver on the battery bar...ive tried everything ive heard of...which is mostly reset reset reset, which doesnt work. If im able to get the big battery charging pic to come up, it freezes...i reset...goes back to frozen battery pic. I hope i dont have to send it in, ive only had it for 5 months...this is really a disapointment, i LOVE my ipod, but its turning out to be worthless since i cant use it...

# re: First iPod trouble 9/3/2005 10:28 AM David
greame: Apple Store
screff: I had the same problem. I changed the battery and it works now.

# re: First iPod trouble 9/3/2005 6:39 PM Screff
Thanks David

# re: First iPod trouble 9/26/2005 4:04 AM liz
this is the second time this has happened...the first time i was able to fix it but i don't remember how. maybe you can help: I dropped my iPod mini on the floor (not a promising start, right?), and when I picked it up, the Menu part of the scroll wheel, the fast forward part, and the play/pause part were all stuck below the level of the mini and wouldn't work. I was still able to scroll up and down, however. The last time this happened, only the fast forward part and play/pause part got stuck. I'm at a loss...

# re: First iPod trouble 9/26/2005 8:33 AM David
This is certainly not a promising start. I think you hav to rip it appart. It's not that hard. You can follow the instructions I posted when I opened mine.

# re: First iPod trouble 9/28/2005 5:57 AM Johnny
how long is an ipod under waranty...the mini ipods...cus its my friends and imma tell her to return it and get a new one

# re: First iPod trouble 9/28/2005 6:00 AM Johnny
i did the same thing that DL Valero did u know the third comment thats in this page...yea thats wat happende and idk wat to du...can anyone help me pleaz??

# re: First iPod trouble 9/28/2005 10:07 PM David
iPod has 1 year warranty. Read more here:

Johnny, I would suggest that you reset your iPod, that try reformating it with iPod Updater Tool.

# re: First iPod trouble 9/29/2005 4:28 AM Johnny
oh thanks david...for telling me the warranty thingy...and i tried to reset but i had to have the ipod with me until the batterie died.....i think i have to put in that grey disk again cus it cant find the file...and umm how u put music in it..itll be nice if u told me ...well yea latters and thanx for ur help k

# re: First iPod trouble 9/29/2005 11:20 PM David
Download iTunes:

You can also try updating and reformating your iPod:

# iPod turning on Randomly 10/4/2005 4:18 PM Michael
Hey, Once in a while, wiether its being charged or not, My iPod randomly turns on... Um.... Should I reset it?


# re: First iPod trouble 10/5/2005 1:18 PM David
Reseting the iPod can't hurt!

# re: First iPod trouble 10/14/2005 5:48 AM LP
I just bought my mini and when i try to turn it on the apple logo comes up and about two seconds later a folder with a triangle and exclamation point in it shows up! anyone got any stuff to help me out? thanks

please email me at thanks before hand if u can help i really appreciate it!!!

# re: First iPod trouble 10/17/2005 10:36 PM David
Is it still under warranty?

# re: First iPod trouble 10/21/2005 3:01 AM Megan
My mini and I have been a fantastic duo for as long as I've had it. The other night it's battery was getting low so I plugged it into my iBook to charge it while I went to bed. In a sleepy stupor, I closed the iBook screen shortly after (then putting it into sleep mode which - yeah I know doesn't charge my iPod) but my iPod was still working when this happened. The next morning I grab it to take it to class and it won't turn on. Not only will it not turn on, my computer doesn't recognize that it's plugged in and nothing happens when I plug it into my AC adapter either. It won't reset no matter how many times I try, and I can't restore it because it doesn't show up on my computer! I've tried everything I can think of... any ideas? thanks for any help or any suggestions you've got!!!

# re: First iPod trouble 10/21/2005 8:41 AM David
I would suggest you find someone with a wall charger and try to charge your ipod that way. Maybe the battery is just too low for computer to "see" the iPod.

# re: First iPod trouble 11/22/2005 1:24 AM SaRaH
I have the 20gb Ipod and it was working well, then one day the screen just went blank and would not turn on whatsoever. I tried restarting it pushing the Menu & Play/Pause buttons and what not but nothing worked. However! I found that it only works when I have it hooked up to the wall charger (not to the computer, haven't tried that yet) but yes, as soon as I disconnect it from the wall charger it won't work. Anyone know what's going on?

# re: First iPod trouble 11/22/2005 9:31 PM David
It looks to me like you have a dead battery.

# re: First iPod trouble 11/22/2005 9:31 PM David
It looks to me like you have a dead battery.

# re: First iPod trouble 11/29/2005 6:51 AM jack
I have a problem with my ipod. It always shows a picture of a wall charger on the screen and I can't do anything about it. I purchased a wall charger and plugged it in, but same thing. Does anyone know what the problem is?

# re: First iPod trouble 12/6/2005 8:23 PM John
My ipods scroll wheel doesn't work and I reseted the whole thing and I even restored it but the scroll still wont work.

# re: First iPod trouble 12/11/2005 7:05 PM LOONITICK
what ya'll should do is try this steps

To reset iPod mini and iPod (Click Wheel)
1. Connect iPod to the iPod Power Adapter and plug the power adapter into an electrical outlet.
2. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
3. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

if the apple symbol just get stuck there, repeat holdind the menu and the select button at the same time..repeat this step till the light flashes should work from there..


# re: First iPod trouble 12/11/2005 10:27 PM David
Thanks for the tip.

# re: First iPod trouble 12/16/2005 1:33 PM lex
is it better for the battery to use a wall charger than one connected to the computer?

# re: First iPod trouble 12/16/2005 9:32 PM David
No difference at al..

# re: First iPod trouble 12/18/2005 3:26 AM mish
my ipod works when its not plugged in to the computer but when i plug it in, it stays on the "do not disconnect" screen and won't update anything. does anyone know whats wrong with it?

# re: First iPod trouble 12/21/2005 11:15 PM GEORGINA
RIGHT! so my ipod started freezing all of a sudden and so i took peoples advise and began rebooting it everytime it did so. This worked fine until the other day i rebooted it and the dreaded exclamation mark of death came up on the screen and it just wouldnt turn on at all. At first i thought i would have to send it back, but yesterday i got so frustrated with it that i hit it slightly (not too hard!) and i heard a whirring sound for a while- then it started working again. I downloaded the latest software onto it and it has been working fine ever since!

# re: First iPod trouble 12/22/2005 1:20 AM zeddy
im on my brothers ipod right now and i took out the headfones and it paused so i put them back in and the song started to play agen when i clicked play but straight after i accidently pulled them out and now its stuck on the screen and its frozen no matter what i do! help!

# re: First iPod trouble 12/26/2005 4:06 AM Kim
Alright, i got my iPod today, 30Gb video, and i plugged it into the computer to charge it, and for over 2 hours, it has been stuck on the same screen, (the menu screen) and the backlight has been on the whole just totally froze. i've tried resetting and restarting it, but it won't move, or swivel, or go to a new menu, or change at all. I've had it on and off hold, plugged in and not plugged in...everything. what do i do to make it work?

# re: First iPod trouble 12/27/2005 5:11 AM Paul
I also just bought a 30GB mini for my daughter....frozen and no way of resetting it. Won't recharge through adaptor or computer and backlight staying on. Have tried everything including toggling hold switch and pressing menu/play and back/forward buttons...nothing works. At this stage looks like a big waste of time and money, especially if this type of thing is happening regularly. Anyone have any idea of what to do...besides returning the product?

# re: First iPod trouble 1/7/2006 2:11 AM Rich
I just got a couple of songs off of Itunes and when I connected the ipod to the USB it didnt' recognize the ipod.

I had just upgraded my Norton antivirus program and I had to reset the ipod three times this week when it wouldnt' shut off

# re: First iPod trouble 1/23/2006 11:45 PM DORIAN~~
i left my 30gb VIDEO to upload new songs on it, i come back and my brother disconnected it,, i reset it and the DO NOT DISCONNECT sign left, but now i press try to reset it again, and all that comes up is the logo, then the unhappy ipod......what do i do??

# re: First iPod trouble 2/2/2006 3:24 PM Adam
when I try to fast forward a song, the ipod pauses. I can forward it from there but it shouldn't pause in the first place unless I actually press pause should it?

Not a major problem but any advice would be appreciated.

# re: First iPod trouble 2/18/2006 3:29 AM nolan
Help!! ive reset my ipod numerous times and it keeps just flashing the apple screen. on off and so on
whats wrong???

# re: First iPod trouble 2/25/2006 11:11 AM Jess
My iPod was purchased yesterday and ha been charging for 10 hrs! Its only meant to take 4, but just had "do not disconnect" on the sceen. Whan i did disconnect it works perfectly well, but is only 1/2 full of charge. I have it plugged into the USB port of my windows XP computer. Is it ok to disconnect and just use? Someone told me it will cause the battery to wear out faster if i dont charge it fully the first time. But my computer has been on all night!

# re: First iPod trouble 3/20/2006 12:20 AM Shay
My iPod deleted all my songs, so I plugged it into my computer to put them back on, but my songs won't transfer from iTunes, so I tried to restart my iPod by holding down the Menu and center button until the apple shows up on the screen, but once the apple appears it won't go away and my iPod freezes with the apple on the screen.

# re: First iPod trouble 3/30/2006 10:58 PM Toya
I was having the same problem with the ipod mini not working. I reset it and all it would do was show the ac adapter and wall plug, when I connected it to the wall plug nothing changed (I even tried the USB cable). Luckily, I live near an apple store. I took it in and they ran a diagnostic. I was told it had a flash bios problem. They fixed it in 15 minutes (free) and i was on my way.

# re: First iPod trouble 4/8/2006 4:12 PM will
i got my i pod a few monthes ago and i worked but know all the songs start at the end or in the middel of the song

# re: First iPod trouble 4/10/2006 11:03 PM Alexa
When I removed my iPod Nano from my PC, the "Do Not Disconnect Screen" won't go off and appears to be frozen. (The time is also frozen) Also, before I plugged it in to my PC, Hold was on, now even though I turned the Hold button off, the Hold Lock Picture is still staying there. I've tried all the things that have been mentioned but it still won't work at all.

# re: First iPod trouble 4/17/2006 11:19 PM Iris
my mini ipod wheel is not working at all. NO matter which button i press it doesnt work. im scared because i love my ipod. What should i do? how much will it cost to fix and where do i send it>?

# re: First iPod trouble 4/26/2006 10:40 PM Emily
my ipodnano 4gb used to work perfectly and then i had a low battery and i plugged it in the computer and it shoed a pic that it was already charged, i found that wierd but still left it to charge and when i took it out, the battery was still the same as it was before....then the battery died and when i plud it in the comp, it just doesnt recognize it, and i wanted to restart the ipod but the battery is dead CAN ANYONE PLEASE HELP ME?

# re: First iPod trouble 5/25/2006 3:52 PM Will
I love my Ipod Nano, but it recently went dead because every time i turned it off the battery kept on running. I charged it and it charges fine but once its done charging the battery immedeiately starts draining. My ipod was useless. So I decided to look up some Ipod battery companys on Google. Almost everyone I looked at had prices over the roof. I finally after a couple of hours on Google found a place called.
They had All sorts of batteries for all versions of ipods. I then found the battery for my beloved Nano and bought it minutes after finding the website. It only took them 2 days too get it to me. And when i opened the package my battery was there along with tools and instructions on how to replace it. I replaced it and it worked GREAT.
if you would like the URL to the site it is.

# re: First iPod trouble 5/28/2006 7:16 AM Sam
My ipod is stuck on the ok to disconnect screen... i have tried to re plug it into my computer and then un plug it that does not work.... what the heck do i do? please help!!!!

# re: First iPod trouble 6/1/2006 4:51 PM purple007
I have the 30gb video. cant get my videos to go in the right folder all video is going to thte movie folders, music videos go to movies, i want them to go to music videos folder...any idea how to get that to happen

# re: First iPod trouble 6/24/2006 12:45 AM Taylah
i have a brand new ipod mini.
the other day after i had unpluged it from the computer
whenever i play a song it will
totally skip it and not even playit.
even when i put it on shuffle it skips to about the 5th song!
HELP ME!!!!!!!!!!!!!
from Taylah

# re: First iPod trouble 6/25/2006 12:06 AM saghar
i have one of the oldish (well last summer) U2 ipods, and i've had trouble with it in the past but its just gone really bad now
When i plug it into the computer, itunes doesn't register the fact that the ipods plugged in, and the ipod is completely off, it won't turn on or anything, also it won't charge or turn on when i plug it into to charge via the mains, if anyone can help me i'd really be grateful as i'm off to france on monday and have a really long coach journey there.

# re: First iPod trouble 6/26/2006 7:16 PM Sara
I have an ipod nano and it went through the wash and it seems its totally broken (which is expected) ...when i plug t into my pc the apple logo keeps flashing but when i plug i into the wall it worls perfectly (plugged into the wall) HELP!!!

# re: First iPod trouble 7/16/2006 11:31 AM Brogan
hi guys, ive got an nano 2gig, the only thing on the screen is the apple logo and it wont go away, ive tried the switch hold, menu+center buttom method but it doesnt work Any idea's?

# re: First iPod trouble 8/19/2006 3:16 PM agata
i got a new 60 gb ipod video n it worked fine for some time n it updates and charged well. after travelling and not using my ipod for about 2-3 days i tried to put it on and it was in italian which i put on before just for fun to see if i could understand it. today when i plugged my ipod into my Mac OS X, itunes opened n it asked if i wanted to update my ipod so i said ok . then it tried twice and a message appeared for 1/2 a second and all i could read was 'error'. right after that, when my ipod was still conected, it showed a picture of a plug and my USB power adapter (which i use when i travel) and then switched off. i tried to reset it it doesnt work. it doesnt turn on whatsoever( if i try to charge it via comp or USB power adapter plugging into the wall). can someone pleaaaseee help me? im travelling to california tomorrow and have to know if i should go to the Apple Store n check it out. please help!

# First iPod trouble 9/1/2006 3:31 PM morne
Hi, please help.
My Ipod wont turn on, i turned it off for 2 in and i tried to turn it on again but nothing happens. I tried the reset method and checked the hold button, but nothing. i have it pluged into the pc to see if it needs charging but nothing shows on the screen.Help!!!!1

# re: First iPod trouble 9/2/2006 5:52 PM agata
hey morne i had the same problem so i went to the apple store in cali n they gave me a whole new piece so id recommend u to try that.

# re: First iPod trouble 9/4/2006 11:30 PM Rockin' Rob
Someone please help! When I connect my Ipod the "Do not disconnect" screen will not go away. I've left it sit for 2 hours at one time and it still won't go away. I also try to update the Ipod after I put some more songs into the library and it won't transfer them (probably due to the fact that that screen won't go away). If anyone has an answer I'd greatly appreciate it. Thank you kindly!

# re: First iPod trouble 9/24/2006 1:11 AM Clarissa
hey i can't reset my code and i forgot my code on my i-pod nano it is white and stuff!

# re: First iPod trouble 9/24/2006 5:01 PM sgsg

# re: First iPod trouble 9/24/2006 5:02 PM J2ee Developer
I got some problem adding my comments

# re: First iPod trouble 9/30/2006 9:35 AM tom
hey im having serious trouble with my ipod nano
like i dissconnected it one day then
all my songs dissapeared
so i plugged in my ipod again, then it says my memory is full, BUT there are no songs appearing any help please

# re: First iPod trouble 10/2/2006 10:45 PM Jeniffer
my ipod froze what should i do and it didnt just freeze on the computer it froze after one of my friends shows and it happend befor but i forgot how to fix it.

# re: First iPod trouble 10/5/2006 7:10 PM Edrich
I disconnected my ipod before ejecting it after loading new songs, now the apple sign just flashes continuously! I've tried the whole resetting procedure i.e.holding down select and menu keys but that does nothing, it continues flashing the apple sign when i release the buttons. Please help!!

# First iPod trouble !x 10/11/2006 11:05 PM Kelly !x
HELP! I luv my ipod to peices...Take it Everywhere... It Went Owt Ov Battery I Put It Into THe USB Port To Charge And Nuffin Is appenin... HELP!! Wut Do Ii Do??
Please Help...Send ME An Email Asap ! x
Thankz So Much x[x]x

# re: First iPod trouble 10/15/2006 8:22 PM Alan
I need help, somebody please. I bought an iPod nano with my birthday cash, and its the 2G next generation style. The problem is. I am using windows media player to put the music on the iPod. When I plug it in, it goes to the 'Do Not Discconnect' screen. Next, I pick the songs I want to put on it, and add them to the sync list. I then proceed to press the 'Sync' button. When the songs are finished syncing, the iPod shows no signs that the music is on it. when I unplug the nano, and go to songs, there is nothing there. Also, when I 'check device' in windows media player, it shows that all the songs that i have choosen are on my iPod, but they are not. I really need help before the end of the week, because wrestling season begins soon, and I need my Christian Death Metel to get pumped for the matches. PLease e-mail me at the following adress:

Thanks Much,
Alan W. Durham

# re: First iPod trouble 11/24/2006 2:32 AM gabi

my advise is leave the do not disconnect sign alone.

i have been here4 hours or so and it hasnot gone away.

# re: First iPod trouble 12/6/2006 4:46 AM Victoria
please email me if you can help at:

# re: First iPod trouble 12/6/2006 4:47 AM Victoria
please email me if you can help at:

# re: First iPod trouble 12/6/2006 1:29 PM Joseph
Check this site, it may solve your problem:

# re: First iPod trouble 12/11/2006 10:14 PM Adam
how do i change the settings so my ipod doesnt automatically update every time i plug it in? i'd rather do it myself!


# re: First iPod trouble 12/12/2006 12:45 PM qwerty
II II <a href="">pokuje bez</a> II [URL=]wytrzem[/URL] II

# re: First iPod trouble 12/12/2006 9:22 PM Adam
when i go to play certainb songs the ipod just skips through the tracks right through to the end of the album then ends up back at the menu screen - why is this happening?


# re: First iPod trouble 12/13/2006 8:26 AM leighbo
i have a problem that i havent been able to find anywhere on the net. my 4th gen 40g ipod will, when playing freaze, but if you put you ear up to it, you can here the hard drive wirl up, and then suddenly wirl back down again. it will also do the whole regular freaze thing, and come up with all the trouble icons, such as the !, the sad face with the ipod support page, and the file with a ? on it. the funny thing is, most of this can be fixed with a swift tap on the back. anyone have any ideas?

# re: First iPod trouble 12/13/2006 9:39 PM David
You do that in iTunes, Adam!

# re: First iPod trouble 12/21/2006 6:39 PM Dana
I took my iPod mini on a plane and when I tried to listen to it ALL the songs are playing at a fast speed. I've tried resetting everything but it still does it. Please help. thx!

# re: First iPod trouble 12/24/2006 9:31 AM Lia
i have a fairly new ipod nano and everytime i put it into the usb port it doesnt bring up itunes straight away like it should and itunes doesnt recognize it so i cant update any of my new songs and stuff and its pissing me off and ive tried everything and nothin has worked

can anyone pls help me!!!

# re: First iPod trouble 12/26/2006 1:13 AM bob
pleasee helpp meee =[

# re: First iPod trouble 12/26/2006 1:16 AM Christine
I JUST got a new ipod today. I downloaded 5 songs and then went to go and listen to them. When i chose the song i wanted, it skipped through all 5 songs in a blink of an eye and went back to the main menu. I tried it again under a different catagory .. it did the same thing , but turned off that time.

should i exchange for a new one ?? or is this fixable??

PLEASE help. i love my ipod nano.

# re: First iPod trouble 12/26/2006 2:17 AM Traci
please help me! i had my ipod on my ihome playing. then i took it off and carried it to my computer now all of a sudden it wont turn on at all. i tried plugging it into my computer but all it did was get hot. what did i do?! can i fix it?!?! HELP!!

# re: First iPod trouble 12/26/2006 6:33 PM Tomas Berrum
Unlug your ipod let it drain the battery plug it back in and restore your ipod worked for me. hope this helps

# re: First iPod trouble 12/29/2006 1:21 AM mbrooks
my daughter just got her ipod for xmas she was watching a movie she download and pressed back and now her ipod will not respond and the screen has no display it's back lit but there's not sound or picture. HELP

# re: First iPod trouble 1/1/2007 3:12 AM Christine , again.
I found a way how to fiz my problem from ealier. If you dont remember, it was that my pink nano was skipping through all the songs then shutting off. There is simple free easy software to fix it. Once i found the software, it took about 5 minutes. everytrhing is fixed now ! =]

# re: First iPod trouble 1/1/2007 7:39 PM sarah
My album art is all mixed up! for ex. a ramones album cover would show when a U2 song is playing, and a clash cover would be on a led zeppelin song. I have a 30GB ipod, i looked at the album art in my playlist and they all are where thier supposed to be!!! My ipod is brand new, i just got it for x-mas. it's not that of a seriouse problem but it is really bothering me, and i would like somebody to help me on this!

# re: First iPod trouble 1/2/2007 5:45 AM sammy
my ipod nano is 2nd generation, and it will old 500 songs. when i turned it on, everything was working fine. but when i went to put a song on, it just automatically froze. i got this as a gift on christmas day, 2006. and i dont know what to do. can anyone please help me?.

# re: First iPod trouble 1/3/2007 9:31 AM John
wow david... i fcking love you!!!!!!!!! guys try pressing menu and the center button at the same time or simultaneously really fast... worked for me... omg i love you man

# Ipod Trouble 1/3/2007 10:27 PM Arick T
Hey dude umm so i was listening to my ipod on my ihome and i went to school came back my ipod said it was charged but i couldnt get it off teh charged screen it is jus stuck there if u could help me out id appreciate it

# re: First iPod trouble 1/4/2007 2:58 AM Jenna
Arick, you probably didn't eject it from your computer, so try plugging it back into your computer, bringing up iTunes, and right next to where it says IPOD of the left hand side, click the little eject button and on your screen there should be a check mark! hope this works!

# re: First iPod trouble 1/5/2007 6:54 PM boyz
i cant remember my lock code

# re: First iPod trouble 1/7/2007 6:19 AM quadeeee
my 20gb ipod photo will not respond at all. I tryed everything and it doesnt respond heelp!

# re: First iPod trouble 1/8/2007 1:35 PM kylie
hey...i got an ipod video 30g for chrissy n i have my own laptop that i used for my ipod n my laptop got stolen n now i dont know what to do...
am i able to plug my ipod into my computer at home even though my sister and brother both have the same ipods as me
and will i lose all my songs if i put my ipod in the computer??? cuz my cousin pluged her ipod into my nans computer n it wiped out all her songs n put all nans songs on what should i do???

# re: First iPod trouble 1/16/2007 12:48 AM Tazza
My ipod works but the songs arent synclizing 2 the ipod who dus that work???

# re: First iPod trouble 1/17/2007 8:07 AM Seng
My Ipod work well. everyday i can turn on and turn off but many day i can't turn off. I don't know why???????
My i pod 30Gb video.

# re: First iPod trouble 1/24/2007 3:02 PM CORTNEY
screen stuck an want turn off,an light want go off

# re: First iPod trouble 1/28/2007 3:39 PM hannah
i pluged my ipod in like on the insructions and it came up with 'do not disconect' and then a battery sign in the right top hand corner. from reading the instructions i found out it was charging. once it was chaged it still had 'do not disconect' on it and still does whenever i plug it in. it says after you plug it in (for the first time) it should come up with on screen setup assistant. but nothing has come up, and i have left it pluged in for a while. i am trying to put music from windows media player onto my ipod but i can't. i've got the music onto media player from a cd but can't get it onto my ipod. please help! i am stuck!

# re: First iPod trouble 2/2/2007 5:55 PM skillz
hey thanks to his site i didnt throw my ipod when i was mad cus it wouldnt reset the firewire on mac worked like a charm
thanks alot and u people are very helpfull=)


indpls indiana

# re: First iPod trouble 2/4/2007 3:08 AM Amanda
Ok, I went walking with my ipod 30 gb video last night, and the cold tends to mess up the battery juice and make it think its dead(even though its not). So i put it in my mitten and when i got home left it there over night(forgot to plug back in)..when i got home today at like 5, i pluged it into the usb port and then a few minute later unplugged froze on the do not disconnect screen and does nothing, Ive tried the reset screen..Im not sure if the battery is completely dead, cause wouldnt the screen go blank, instead of sticking on the do not diconnect screen? Ive tried un plugging the usb cord, and re-pluggin it in, the computer wont recognize it...IS my battery dead? Or is it a hardware problem? IVe read at apple that some new ones, the computer wont recognize the ipod until plugged in for 30 minutes. BUT i dont, know...becuase it also said their will be a special sign, a battery with a black box over it , as to showing its charging...but my screen is stuck on the do not diconnect screen...HELP PLEASE

# re: First iPod trouble 2/7/2007 9:21 PM dalila
i just got a brand new ipod. The apple is frozen on the screen. ive tried restarting it but the apple will just show up again. Teh only was it shows up on itunes is if i put it in disc mode. I have already retstored it 5x. once i is restored music wil show up playing on the ipod, but no sound. then in matter of seconds apple screen show up agian frozen.


# re: First iPod trouble 2/11/2007 4:49 AM Elizabeth
I am so frustrated - I don't know what to do.

I purchased some videos and some games on my (new) iMac. I then plugged my iPod into the computer to load the new info. The iPod said "do not disconnect" - the usual message. Usually iTunes will successfully download quickly - but because of the games - I figured it might take longer. We then left. I came back hours later - and not only is the iPod still saying the same message, it will not shut off. I even disconnected it and restarted the computer. Also, the iPod icon did not show up on iTunes or on my computer.

# re: First iPod trouble 2/17/2007 5:20 AM naudia chichester
when my computer is plugged into my computer is says "do not disconect" but it syncs all of my music and when i pull it out everything else seems to be working fine. it is brand new and this is the first time i am using it. do you know what the problem could be?

# re: First iPod trouble 2/22/2007 1:16 AM Sabih
To fix this problem hold down the center button and Menu button together for 10 seconds and it will reset the Ipod

# re: First iPod trouble 2/22/2007 1:18 AM Az
naudia chichester in Itunes click on your device i.e your Ipod in the left bar and select Manually Manage My music

# re: First iPod trouble 3/6/2007 10:58 PM longstreet
Just yesterday I plugged my ipod in a PC at a coffee shop just to out some music on. I accidently pulled the USB port wire out of the PC..then Itunes had shown a box that read something about "do not disconnect Ipod or you may lose data or something likme that" Ok understood after the incident, basically I've lost all of my music on my IPod! all the music that I've obtained from several PC's, Macs',laptops etc. So my question is how can I retrieve all of the music that I've lost by doin this??? please help me

# re: First iPod trouble 3/12/2007 9:42 PM kenneth
my lil brother was messin with my ipod and locked it and he doesnt know the code wut do i do to get out of there

# re: First iPod trouble 3/14/2007 4:58 PM Randi
Hey guys, I just unfroze my iPod and thought I'd share...
Mine is the iPod video, so it might be different for others. It was completly frozen on the "do not disconnect" screen, with the time frozen and everything. My computer wouldn't recognize it either, so i went to the apple support page, and it said if all else fails to hold the center button and the menu button at the same time. It worked, and everything is fine and dandy now, it doesn't appear to be missing any music or anything either!! so, YAYYY!! hope everyone's iPod troubles go away as quickly as mine did :)

# re: First iPod trouble 3/17/2007 9:42 PM carley
my ipod is the big one and its only ever happend to me once i have a code on my ipod and when i tried to take it of i forgot my code and when i tried it so many times my ipod froze now i cant even turn it off does and one have any idea what i shud do as i had it for christmas an sacred to tell my mom and dad incase of a serious problem please help me!!!

# re: First iPod trouble 3/17/2007 9:46 PM carley
i have un frozen my ipod thanks to randi but my coge is still coming up to unlok it but i have forgot my code what shall i do

# re: First iPod trouble 3/17/2007 9:51 PM carley
can any one help i cant remember my lock code and i can not even get on to menu to reset it what shall i do please HELP

# re: First iPod trouble 3/18/2007 11:55 AM carley
heya is there any one that will help me please i checked it this morring and its still the same please help me please

# re: First iPod trouble 3/18/2007 8:57 PM tania
My ipod songs aint playing ,one minute i was listenin 2 to it then i turnt to next track and it wouldnt play.

# ipod trouble.. 3/21/2007 6:27 AM Jaimie
okay...i just barely bougt a 4 gb ipod nano..and i plug it into my computer and open itunes it wont let me listen to the songs that i have on there..i think it might be because there is this little lock picture at the bottom of itunes right by where it tells me how many gb are left..please i just retarded or

# re: First iPod trouble 3/21/2007 11:50 PM Jane
My Ipod nano only shows a white light, it still plays songs but you can't see whats playing. The screen is just a light and its really hard to play songs i want! help please

# re: ipod trouble.. 3/21/2007 6:27 AM 4/5/2007 3:51 AM samee

# re: First iPod trouble 4/6/2007 4:57 AM blablahh
my ipod nano wont start up or anything!!
i pressed every button i could but it just wont start up AT ALL!
and the last words on it not disconnect

# re: First iPod trouble 4/9/2007 9:14 PM dont knwo
I tried updating my ipod the other day, it didnt work. it has completely frozen and it shows a symbol of a adapter and a plug.... can u please help me

# re: First iPod trouble 4/9/2007 11:33 PM Sam
I need help! i reset m ipod nano several times and the touch wheel and scroll wheel still do not work. What else can i do?!

# re: First iPod trouble 4/13/2007 3:43 AM joanne
i want to put videos on my ipod nano 2GIG. is it posible? and if it is possible can u teach me how. i can only put photos and mp3. but i dont know to put videos. pls help me. thanks

# re: First iPod trouble 4/13/2007 8:01 PM gcc
Okay well i plug in my ipod into the USB port and automatically nuthing works and a little window pops up and says surge on hub port? i dunt knwo what to do. it says that on every computer i plug it into??


# re: First iPod trouble 4/14/2007 4:32 PM travis
omg thank u guys so much i had done that retared rockbox software and the idea of moving the hold bar work thnks bros

# re: First iPod trouble 4/17/2007 2:37 AM Megan
I was searching through some songs and I wanted a song, so I accidentally clicked the left and right button at the same time and it froze. Do you have any suggestions?


# re: First iPod trouble 4/17/2007 6:46 AM zane
Hi i have got a i-pod minni and the battery dose not charge proply it needs a new one so i got a i-pod 30 gig but i wat to get all my songs off my minni and put them on the 30 gig how can i do this some 1 told me i can get a program to do it but i dont now were to get it from were can i get it or how can i get the songs off

# re: First iPod trouble 4/17/2007 10:11 PM David
First this you should try is reset!

See how here:

# re: First iPod trouble 4/18/2007 2:36 PM amanda
When I plug in my iPod; iTues doesn’t pop up "devices" so how do I get that to show up?

# re: First iPod trouble 4/19/2007 1:58 AM Tamara
I forgot my ipod's code

# re: iPod trouble 4/20/2007 8:54 AM Alfred
okay i know all about the updates and restore and the reset. i did everything i couldve possibly done EXCEPT replace the harddrive. bought a new battery. when my windows recognizes the ipod, which only happens sometimes, it says there is an unknown error or something and won't update when i try to, i installed the lastest version of iTunes and still says the same thing. when i plug it in it just stays at the do not disconnect menu and i left it on for over a day, im pretty sure its fully charged by this point. when i disconnect it, it gets stuck, so i reset it and it shows the apple logo then it goes to a folder with an exclamation mark. the file is corrupt, so that means i have to restore it right? well it wont let me, i really dont want to resort to buying a new harddrive cuz i might as well buy a new ipod all together. can anyone help? i checked all the forums and apple site and none have helped me so far. thankssss in advance

# re: First iPod trouble 4/22/2007 12:46 AM sophie
when i first got my ipod it held upto about 700 songs but then i deleted all the songs off it and tried to put the songs that i listened to all the time on but now it puts about 200 songs on it and ends up saying theres nomore space on it. can any1 help me so i can put more songs on it.

# re: First iPod trouble 4/22/2007 11:04 AM Katy1
I have a ipod nano, and recently my computer had to get wiped because of a virus and thankfully all my songs were still on my ipod but when i downloaded a new itunes and put some new songs on it and tryed to put them on my ipod it said that the ipod was synced with another Itunes so i could either delete all the songs and put the new ones on or just to leave it , how can i keep all my old songs on my ipod and also get the new ones? if anyone knows please help its not urgent but hey , if you do know please add thanks X

# First Ipod trouble 4/23/2007 5:24 PM Whitney
Hey, I just got my first Ipod..and it has the monochrome screen, saying I need to hook up to Itunes and restore. I have tried many dif things, but Itunes says error 1418 Can not restore. Itunes suggestions don't work. Any Ideas?

# re: First iPod trouble 4/23/2007 6:39 PM Whitney
If you connect your ipod to itunes, there is an option to manually sync songs to your ipod. this will not sync it

# What happens 4/25/2007 4:01 AM Robert Novak
What happens if i just disconnect the ipod when it says do not disconnect. Nothing had happened but, what could happen over time.

# re: First iPod trouble 4/25/2007 8:55 AM David
As with regular computers, if it turn it off / disconnect when you are not supposed to, some writes could be only partialy done. This can lead to file or files system corruption. On iPod you could have missing files, but nothing more dramatic IMHO.

# re: First iPod trouble 4/26/2007 11:39 PM cocoie
were da bud at you putos

# i dnt no wat to do 4/27/2007 4:01 AM Roxy
when i plug my ipod to the computer it doesnt work because my brother wanted to put songs on his but he clicked on the wrong program to put the ipod in *he didnt use C:/Program Files/iPod,* now it just keeps loading nothing else, how can i fix it?

# i dnt no wat to do 4/27/2007 4:42 AM Kayla
for some reason my Ipod isn't working, i just used it like 1 hr ago but now it doesn't do anything.

I think i broke it what can i do?

# iPod donot diconnect trouble 4/27/2007 7:09 AM osiris
my 80gb ipod freezes up when i plug it into my pc. it shows the do not disconnect icon, but not flashing, and the hold icon is still there it cannot be off. the time and the battery power meter stay the same. and i can reset it, but every time i plug it back into my pc, it freezes. so i cant get into it to restore it or anything.

any help wud be greatly appreciation.

if you could email me ur response that would be


# re: First iPod trouble 4/28/2007 3:18 AM Robert novak
Hey this is for kayla. Your ipod might have froze. Some ipods do freeze from overload and such. Just hold the menu and middle button down for about 10-15 seconds then, hit play. It should come on. If not put it on the charger all day. If that does not work it could be a internal problem or such.

# re: First iPod trouble 4/28/2007 9:06 PM mush
plz help me when i go on itunes all it sez iz playlist and library and it dusnt let me put ny trax on mi ipod im really desperate cos i cnt put no fotos details or music and itz driving me nuts plz replay bak


# re: First iPod trouble 4/29/2007 6:24 AM ceecee
hey! dude i just got my iPod yesterday and it froze on me. its a new iPod nano. i reset it and everything. its back to normal. but i'm too afraid to use it again because it might freeze again. is this common in most new iPod nanos?
email me at

# re: First iPod trouble 4/30/2007 1:49 AM FNTTB
I went on a vacation for a week and left my iPod charger at home...It died the first 2 days and was dead for the rest of the week without me being able to charge it.. So when i got back home i automatically plugged it in, How ever, now my iPod dies in about 30 minutes compared to before when it would die in about 3 hrs... What's wrong with it and how can i fix it?

# re: First iPod trouble 4/30/2007 3:06 PM mike gee
i have an ipod when i turn it on it have a sign on it and under it is this What worries me is that it doesn't open what should i do fix this fucken problem.

Fr. Mike gee

# OMFG..='[ 5/1/2007 8:51 AM katherine
my ipods been very gay..normaly when it freeses i just hold the middle and the top button to turn it off then i turn it back on and its fine..but this time i disconected it from itunes and the ok to disconect sign is still on my ipod and even if i turn it off and back on nothing happens and today it was fine but it had no songs on it like it had been wipped and once i connected it into the computer to upload it again it was fine untill i disconected it the stupied ok to disconect sign comes back on and freeses..

what do i do seriously can some 1 help me please,,='[

# ='[ gosh 5/1/2007 8:59 AM katherine
and it was on hold do you think that did something to it??

# re: First iPod trouble 5/2/2007 7:37 PM Sam
my ipod chrges on my usb charger on my ipod but not on my wall charger.....HELP!!!........ :( thankz xxxxx

# ipod trouble 5/7/2007 12:00 AM morgan
my itunes deleted all the 2,000+ songs i had on it. idk how it did it or why, but how do i fix it and get my songs back?

# re: First iPod trouble 5/9/2007 4:57 PM ricardo
iPod mini 4gb from 2005 Stuck on Apple Logo steps to follow please

# re: First iPod trouble 5/15/2007 7:09 PM Adrian
First of all my ipod showed a folder and exclamation mark, dude at ipod store told me to update to latest firmware. When update was done, it asked to connect to a wall charger. Went to store to buy the charger. Connected it and nothing happened. Tried to reset and still didn't work. Now it wont even connect to my pc. Been trying for a few days now and I've finally found a solution to this. What I did was I opened my window of my 7th floor condo, took a good look outside, picked the best spot, and just chucked the little bastard out and made sure not a single part of it survived. I can finally rest now. Ipod sucks!

# re: First iPod trouble 5/16/2007 9:52 AM billy
my ipod mini shows a folder with an exclamation point on the screen and thats all it does please help

# re: First iPod trouble 5/18/2007 7:10 PM becca
i also lost all of my 500+ songs. i had them all on there a few days ago and then my husband downloaded a newer version of itunes and i think that's when it happened because it was plugged in and that's all i can think happened. anyone else had this happen and know how to get the songs back? my ipod still says i have 2.2 GB used so my songs have to be on there still's weird. can anyone help PLEASE! i really don't want to have to try and get all 500+ songs again.

# re: First iPod trouble 5/19/2007 5:20 PM kc
my ipod is stuck on the screen lock symbol. How can i get out of it?

# re: First iPod trouble 5/21/2007 2:38 PM elias
hi there my is not totaly responding i plugged it in
nothing happens...i dont know how can i getride of it

# re: First iPod trouble 5/25/2007 4:25 AM Alfonso
I Have An iPod but when i listen to music it get stuck sometimes and today i connected and it dirin't apperd on iTune I disconnected it and it still said do not disconnect so my iPod is a 30GB and i hade i for 1 1/2 year plzz help me...


# re: First iPod trouble 5/30/2007 10:28 PM courtney
Ive had my ipod for a couple months and it has worked fine but recently my computer won't recognize it. It still shows that the ipod is charging but theres is no sign of it on my computer. it seems like i've tried everything please help!

# re: First iPod trouble 6/5/2007 7:02 PM Gary
Hi I had the same problem a few days ago but I found a great tech support site gave me some nice suggestions.

Here is the page for the Do not Disconnect Solutions:

good luck


# re: First iPod trouble 6/7/2007 3:04 PM Veronica
hie, i only used my ipod for about 3weeks and it sort of froze, it sometimes shows an ipod icon with a sad face and when i connect it to the USB it keeps flashing the Apple sign on and off and my computer doesnt even show its connected. sometimes when i unplug it from the computer it shows the low battery icon but when i connect it to the computer it does nothing, it doesnt charge........PLEASE PLEASE HELP...i only used it for a very short while and havent had enough of it.

# re: First iPod trouble 6/8/2007 7:49 AM Alexa
I just replaced to battery in my iPod, but the iPod isnt showing up on my computer and the battery is too low to do anything..its on a screen that says "Please wait, very low battery" will it still charge if my computer isnt showing it?

# re: First iPod trouble 6/9/2007 11:32 PM tayy
i got speakers/alarm clock for my ipod. the first day i put my ipod in there and it perfectly. then the next my ipod wont even turn on or reset. HELP!

# HELP 6/15/2007 7:26 PM Denise
Hi, I have a 30GB Ipod Video that I just bought in April. Well yesterday while I was listening to it doing yard work it wouldnt turn off. So I paused it and it powered off 20 minutes later. I left it like this until this morning and I was gonna listen to it while going out to the bank but it would not power on.
I have tried resetting and hooking it to the computer and still nothing. Any help would be greatly appreciated. Email me at

# re: First iPod trouble 6/20/2007 12:46 AM Ross
I have an Ipod nano 4GB. It has worked fine since i have got it, around christmas. I lost my wall adaptor to charge it and i have to charge it on my computer....the problem is it wont charge for more than a couple minutes and the screen freezes....then itunes comes up and it has error 48.....i reset the ipod and it acts like it works but the the next time i plugged it into the computer it says file corrupt and i have no songs on i restore it through restores and it goes to the do not disconnect gets done and it is frozen....i reset it again because it is frozen and my songs still are not on it.........WHAT DO I DO????????????????????

# re: First iPod trouble 6/20/2007 1:24 AM Ross
Nevermind....tried to restore it again and it worked right! :)

# re: First iPod trouble 6/21/2007 6:10 AM reni
Hello, My ipos Nano When i coonect it it says it iss not ocnnected to internet so i tryed every thing then i did my friend computer an dit workd but i want my songs again and it wont work still why? please help thanks

# IPOD Doesnt Power Up 6/23/2007 1:49 PM Rajesh
Hi, I have an 1 year old 30GB IPOD, which is now having a problem. It displays only the Apple symbol with the light for 5 odd seconds and the light goes off and then again the same happens until the charge goes off.

I tried resetting my ipod with all the given ways but it didnt workout. Pls. help....

# re: First iPod trouble 6/26/2007 1:11 AM jack
okay i ahve a question i just got a new computer and i have my old ipod that has 900 songs on it but all arent from itunes some are from cds and naspter and whne i plug oin my ipod all my songs are gone is teher any software or download i could use so that my new computer gets all teh songs on my ipod

# re: First iPod trouble 6/26/2007 8:08 PM Mary
im got a problem with my ipod nano when i put my ipod to hold then unhold on the screen it still say lock and the wheel dont even move

# re: First iPod trouble 6/30/2007 12:27 PM georgia
my ipod songs aren't playing and when i plug it into the computer to get my songs downloaded on there the little box on thew side doesn't appear

# re: First iPod trouble..please help me 7/1/2007 9:45 AM ADam me....i bought an iPod...then i used it direclty...then the day after i used it.....i read the catalog...and

it was say:for best results the first time u use IPod let it charge for about four hours...or until the battery icon shwos that the battery is fully charged

after that ...i charged it for 4 there anything will happen to my iPod...its a new one....please tell..

my iPOD is 30Gb i think u know the one i have..
Thanks for all......

# re: First iPod trouble 7/8/2007 10:43 PM Jolie-Anne Theriault
i have no clue what my enter code is and i cant figure out the way to unlock it... and i cant get to menu to change it please help

# re: First iPod trouble 7/11/2007 1:54 PM dave1718
hiya ppl
first thing first im srry if any1 else has already posted this quistion but i didnt read all the problems .anyway the problem i have is up till a couple of days ago my new ipod 30gb was working fine no problems nothing but then i tried to turn it on on the train and it came up *error plz visit* so when i got home i tried to charge it and then that msg came up again :( .will i need to replace my ipod or can it b fixed plz help as ive got loads of songs on it and dont want to lose them all
yours sincerly dave1718

# re: First iPod trouble 7/12/2007 11:45 PM angus cooney
Holding the centre button and click down at same time shuts it off, holding centre button and pressing left rewind takes you into menue's for trouble shooting.

If you find the Ipod freezes, when jogging. Its because the Ipod updates every 20 mins If you running it may damage the drive. If you work out Get the Shuffle no moving parts.

I had 4 Ipods all did the same thing. Shuffle never had a problem with.

angus cooney

# re: First iPod trouble 7/12/2007 11:52 PM angus cooney
dave1718 did you try charging without the usb, if not try using the main power adaptor. for some reason It worked for me.

If not click centre button and back button at the same time for about 6 seconds.
there is a run diagnostics on there somewhere just click through them, it takes a few hours to run but see if it works.

angus cooney

# re: First iPod trouble 7/13/2007 12:07 AM angus cooney

One thing you must do if you have windows XP is click the green arrow Icon down at the bottom next to your time.

and safely remove Ipod, if you pull it out of your USB without doing this, it will sometime not recognise your Ipod when you plug it in again as it thinks your still on. If you pull it out by accident just restart your computer before plugging back in.

But if you have the new Vista doing a safe remove can actually screw up your Ipod that was one of the Ipod problems on vista when it came out?

so for XP do a safe remove for Vista just yank it out of your USB. hopefully vista will sort this problem or all ready has. angus cooney

# re: First iPod trouble,Manny 7/13/2007 5:57 PM Kyel
Try pluging it in to the usb port and holding the menu and play/pause button. i had the same trouble.

# Stuck on Do Not Disconnect 7/16/2007 5:32 AM Jack B
My 30Gb was stuck on the infamous "Do Not Disconnect" screen. Resets didn't work. I took it to the Apple Store and was told by the Apple Genius that my Hard Drive was fried and since it was out of warrenty by 2 months, they would be happy to replace my Ipod for $225.00 (a 10% discount). I decided to pass on this "deal" and took my frozen Ipod home. By morning the battery had been sucked dry because of it being stuck on the "Do Not Disconnect".

I plugged the Ipod into the wall charger, the Ipod rebooted from non-volatile memory, and it has been running like a champ ever since. I've related this story to several other Ipod users and have found that I'm not the first to stumble on this low cost solution.

Apple's fix - $225.00..... My fix - $0.00. So much for the "Apple Genius".

# re: First iPod trouble 7/16/2007 7:40 PM Liz Clarke
heya i lv my ipod to peices i take it everywhere wiv me and i need help asap PLEASE wen i connet my ipod to the cmpter it says that my ipod is corrupt and i have recently sent it off to the apple company and they claim that nothingis wrong with it ... i cant put any song on it or any thing and i need someones help ASAP ... PLEASE

# First iPod trouble 7/18/2007 8:23 AM Nirali Gondaliya
my nano ipod got hanged on folder screen. And m unable to do any operation. Nor i can turn it off
Please give me a reply if u know the cause.

# re: First iPod trouble 7/22/2007 9:43 AM terrence
i locked myself out of my ipod aite. so i moved and and got a new comp. i tried downloadin itunes but it says you have to have administrator priveleges. so that was out of questin. so i found this software that hacks your ipod for you but doesnt change the password. so i tried to change it after the hack it says old password now my ipod aint saying do no disconnect wen connected to the usb port.SO WAT SHOULD I DO. PLZ HELP. MUSIC IS MY LIFe

# re: First iPod trouble 7/22/2007 8:06 PM shakil
those days i charged my 30gb ipod in my pc... but today i changed in electric line than my i pod was so hot than i tryed to chanrged in my computer it says please wait very low battery .... after that i cant on my i pod . what will i do ??????????? plz help me and mail me as soon as possible

# re: First iPod trouble 7/25/2007 4:19 PM riley
my ipod just froze when i stared it and when i wanted to listen to my music i didn't even move it just stayed in one spot and i tryed holding menu and play/pause and still didn't work so plz help me!!!!

# re: First iPod trouble 7/25/2007 9:33 PM aimee
do u have to turn off ur ipod shuffle wen recharging its battery

# re: HOW TO RESET IPOD 7/27/2007 1:31 AM HereToHelp
To RESET ipod when freezed :

hold MENU and MIDDLE Button for 6 - 10 seconds

hope this helps some people

# re: First iPod trouble 8/2/2007 9:32 PM Tom
From the comment of 3/30/2006, I wish to add a little. I also have an iPod Mini that I had just updated the firmware. When it rebooted, it would also show the diagram of the AC adapter and wall plug, and there was nothing I could do to get past that display. I tried using both the AC adapter and computer.

I ended up going to the Apple store. It was a 1 minute fix. They plugged the iPod into a Firewire adapter, and the iPod booted up properly and now works fine.

They told me that Firewire had more power available to get the iPod to finish the firmware update. USB apparently has lower power, so even using the AC adapter, the iPod thought it was still being hooked up to computer power, and would not complete the firmware upgrade.

As a side note, I got into the iPod diagnostics by pressing the back button and Select button together, before the Apple diagram displays during turn on.

# re: First iPod trouble 8/13/2007 6:15 PM zach
Hey, I've got the ipod nano 1st gen. whenever i plug it in the computer, itunes will say, Songs on the ipod "Zach" cannot be synced because all of the playlists selected for syncing no longer exist.

Is there any way that i can like unselect those playlists.

this has been happening to me for about a month and every time i plug it in I have to manually drag about 380 songs to my ipod...

Hey guys please help me my nano ipod is starting in hold mode...but it is not starting (on) in un-hold or in simple mode
.whole screen get blank (black) when i turn it to un-hold mode..

# iPOD HELP!!!!!!!!!!!!!!!!! 8/25/2007 11:15 PM ayleen
ok look...
when i plug my ipod into the computer it says OK to dissconnect like 2 seconds later.
i know its supposed to say that but when i play some of the songs, it juststays on 0:00
but the other songs on my ipod play just fine

# re: First iPod trouble 9/8/2007 7:42 PM ams help
my ipod wont let me listen to music when i try to listen anothers picture shows and then it doesnt play to apple jus shows up what should ido

# re: First iPod trouble 9/13/2007 8:03 PM Liha600
Nano stinks- brand new- computer wouldn't recognize. Took it back- got a new one. Recognized and uploaded music, about a month later wanted more music. Wouldn't recognize.
Couldn 't return at that point.
A friend plugged theirs into my computer to charge. First time after that- mine froze on Do Not Disconnect. So I reset.
Now, my computer will not recognize and it has no music.

# re: First iPod trouble 9/14/2007 5:13 AM Liha600
OK THIS MAY FIX IT. I was so frustrated (previous post) i came home to conquer this. I had left my iPod plugged in the the USB all night, after i got home there was a message to update windows/apple. (I had already updated iTunes) then i restarted my computer. It recognized my iPod and downloaded my iTunes in full for the very first time since I've owned it for 1-1/2 years! I properly disconnected and downloaded some more music in my iTunes and closed iTunes. I reconnected the iPod and it again did not recognize it. So, I restarted my computer again, and plugged it in and it recognized it that time. So, every time I want to upload more music on it, obviously I will need to restart my computer for whatever reason, but hey don't care- thats easy enough!
Hope that helps cause I was frustrated a very long time!

# re: First iPod trouble 9/17/2007 1:11 AM ????
i plugged my ipod into the computer to load songs onto it but all it was doing was charging it nothing else popped up....plz help me....!

# re: First iPod trouble 9/17/2007 3:01 AM Allyssa
OKay so im having some iPod trouble. when i try to plug my iPod in to add some new songs it starts charging it but it won't sync anything to it and it pops up with a message that says that the iPod does not support Firewire.. ?? i have no clue what to do to fix it i've tried a different USB wire and i reset my Ipod but nothing seems to work..
tips anyone??

# re: First iPod trouble 9/20/2007 7:13 AM yameen
i bought this ipod but l lost the cd and stuff that goes with it so i dont kno wat ta do cuz l really want sum music on my ipod but itunes dont recognize it so any1 kno if u could get another installation cd or mayb download sumthin so i can get sum music.......

# re: First iPod trouble 10/9/2007 7:11 AM Alexia
Thank you HereToHelp!!! My iPod broke today (the screen went blank and I couldn't turn it back on). I read what you wrote above about pushing the menu and middle buttons for ten second and it totally worked. Thank you for all of your great work!!

# re: First iPod trouble 10/10/2007 3:31 AM erins
help! my ipod is going crazy! i was listening to a song on my ipod and it just froze! i tried reseting it, but it just stayed on the same screen. when i plug it into my computer, my computer doesn't recognize its there. i tried toggling the hold button, but nothing happens, what should i do??!!

# re: First iPod trouble 10/14/2007 7:47 PM jenna
HELP ME!! me and my sister both have ipod nanos...we both use the same computer to buy songs and put them on our ipods. whenever i plug my ipod in, my sisters songs load onto my ipod and I DON'T WANT THEM THERE!!! so how do i get her songs off my ipod? and how do i keep that from happening every time i plug my ipod in?????

# re: First iPod trouble 10/16/2007 7:32 AM omaima
my ipod hold button is stuck un hold, and it wont let me open my ipod...i think the button is broken...please help me
wut sud i do???

# re: First iPod trouble 10/19/2007 6:34 AM miikle0
ok, i just figured out the whole blinking apple logo dysfunction where if you do the reset procedure nothing happens... however, if you press both the select and the menu button without hold, then, while still holding the buttons, put hold on, and then, still holding take hold off. Repeat until the screen goes blank, then quickly press select and play/pause. It has worked for me twice and for two other people,. good luck

# re: First iPod trouble 10/30/2007 2:20 PM kayla
my ipod is stuck on disk mode, and is froze on the "OK to disconnect" screen. But when i plug it in to the computer is says do not disconnect. helpppp!

# re: First iPod trouble 10/31/2007 1:54 AM Alika
I have this same problem with my Video Ipod. When it is fully charged, I try to turn it off but it won't turn off all the way, so throughout the day the battery slowly dies, and then when I try to use it it has no battery left!
Sometimes it will turn off...but I havent figured out when those sometimes are.
I have tried everything, I reset it all the time.
I try plugging it back in, turning it on, unplugging it...
Any solutions?

# help me man 11/2/2007 4:01 AM Johnny
my ipod has a do not dissconnect sign and its stuck like that.. what should i do.. ive tried the reseting thing but still wont work!!! HELP ME

# re: First iPod trouble 11/3/2007 9:43 PM Georgia
i have an iPod mini and when i turned it on one day it showed a picture of the iPod adapter and the wall outlet..but it wont ler me go to anything else.ive tried reseting it and it just goes back to that same picture what do i do??

# re: First iPod trouble 11/10/2007 6:41 PM Chenell
every time i try to plug my ipod up to the computer it says it cant be reconized. it gets so frustrating! do you have any suggestions?

# re: iPod problem 11/13/2007 7:39 AM Anand Agarwal
i am Anand,
i am having a problem in my ipod as i can't start it because it is asking for a code to unlock it and we haven't entered
any lock code and the ipod cannot start so can you please get me a solution of this problem.

# re: First iPod trouble 11/20/2007 2:02 PM Rey
I commit the error of unplug my i-Pod Classic via Windows "Safety remove Hardware" 'cause in i-Tunes my i-Pod suddenly dissapear. Everytime I connect my i-Pod appears the sign of forbidden and "Do not disconect" message, when i tunr the PC off it says now "you can disconnect" with a check mark on screen, I did the "Menu + circle" Thing and it worked, now it says "Use i-tunes to restore" I'm trying to restore it and i-Tunes didn't recognize it at all... Anyone has an idea of what to do?

# re: First iPod trouble 12/1/2007 12:43 PM Sweet
Is there any way to charge my Apple iPod without the USB? I was given an Apple iPod without!!

# HELP! 12/11/2007 3:00 AM Melissa
I have an 80g video and I plugged it into my computer today and trided to update the software but now the screen is black and the white apple symbol will show up for about 10 seconds then go back to black and then the apple symbol will appear again. My iPod has been doing this for an hour now. I have tried to restart it, but it doesn't resopond to it. I don't know what to to. Can anyone help me?

# re: First iPod trouble 12/14/2007 10:41 PM Vanessa
hey I was about to charge my ipod video but all it does is keep flashing nothing shows up on the screen except for the light that just flashes. I tried to reset it many times and charge it but nothing seems to work! what can i do??

# re: First iPod trouble 12/28/2007 1:14 AM jermaine
my ipod just stop coming on and i dont know what toi do i try to charge it and that dont work and it still wont come on

# re: First iPod trouble 1/3/2008 5:39 AM hippl
i locked my ipod it wont turn off and i cant get it off the lock

# re: First iPod trouble 1/13/2008 8:03 AM mike
I just got a ipod mini. I psyned the songs form my itunes to the ipod just fine. I then imported some cds and the computer willnot recognize the ipod as a device and therefore i cannot psync anything else. What should I do?

# #re: First iPod trouble 1/18/2008 4:38 PM jake
my ipod completely died and it won't charge up or turn on what do i do to fix it

# re: First iPod trouble 1/19/2008 3:25 AM werty
how do you do replace your iPod battery? i mean whare do you get an ipod battery? i just bought my iPod 3 months ago, and i think the battery is the problem. it resets everytime i turn it off. i have the iPod nano Video (gen3?)

hope you can help!
(p.s. the apple website has not helped much at all!)

# re: First iPod trouble 1/21/2008 3:45 AM sam
When i plugged my ipod up to my computer to download new songs nothing popped up on my screen and now my ipod says connected eject before disconnecting and i am not able to turn my ipod off!!!! help!!!

# re: First iPod trouble 1/25/2008 7:30 PM Holly
My ipod screen froze and i dont know how to fix it! HELP!

# re: First iPod trouble 2/3/2008 6:25 AM erica R
i just got my ipod and when its pluged in it says
"Do-not-disconnect" and when i unpluged it it says
"OK-to-disconnect" and its stays like that i tryed every thing and nothing will work what do i do please help me...

# re: First iPod trouble 2/9/2008 6:35 PM cherryl
how do i turn off the 4 figure code so that i can turn the sound up

# re: First iPod trouble 2/10/2008 7:40 PM sahar
I have nooo clue how to get my ipod off the enter code screen i dont even kno how i got a code!!! plz help me!!!

# re: First iPod trouble 2/13/2008 2:48 PM brianna
ahhh! i have an ipod mine, and the top part with the lock switch broke so now its stuck on lock, and idk how to get it off, does any one know how i can get it off lock, without the lock switch?!

# re: First iPod trouble 2/15/2008 5:42 PM Lizz
my ipod video is stuck on the apple screen. I have tried the "reset" thing but it just keeps popping up on the apple screen and not doing anything? what can I do? I dont have a a charger and I just got it.

# re: First iPod trouble 2/21/2008 3:30 AM Louis
my ipod has the apple logo and it stays that way. i tried to reset it but it doesn't work. i put it into disk mode and plugged it in and restored it but it still goes back to it. i waited for hours but it won't go back. i need help!

# re: First iPod trouble 3/18/2008 3:41 PM britt
my ipod just keeps flasking wid da apple sign i have tried resetting it but it won't budge:-{ please help me!! :-o

# re: First iPod trouble 3/24/2008 1:21 AM Corey90
My 20gb wheel click ipod is stuck on the ac adapter wall outlet icon. this happened after i tried to update it. I realized that i did not have a wall charger so i waited a week. When i got it the icon did not go away after a full day ac charge. What is the Problem....

# re: First iPod trouble 3/24/2008 6:44 PM Walker
my ipod will not connect to my coumpter I've tried moving my charger to all the usb ports on my coumpter but it still dosent work

# re: First iPod trouble 3/28/2008 3:04 PM jessie
after 16 days of having my 4gb nano it was stolen.i don't have any money to buy a new one what should i do

# re: First iPod trouble 3/29/2008 1:01 AM mahesh Kudva
very good web page!

thank you

# re: First iPod trouble 3/30/2008 7:03 PM Sula
I got a ipod nano for my birthday today and my sister turned it off and it will not turn back on. ive had my ipod for about 5 hours and it wont work.
My dads laptop reconises the ipod but itunes doesnt, we have tried resetting leaving it on charge it just wont do anything. I have used an ipod before like an older ipod nano and an ipod mini but my ipod refuses to work. please help

# re: First iPod trouble 4/4/2008 2:07 AM Sha
I have songs on my ipod and it wont let me play them. every time i try to it goes back to the menu.

# re: First iPod trouble 4/9/2008 2:18 AM meka
when i go to a song on my ipod and push play it will not play when i reset it nothing happens ill keep on trying to go play the song but the apple screen keeps on poping up. Can any one help me with this problem

Email me at

please an thanx

# re: First iPod trouble 4/18/2008 12:09 PM kerry
my mum put my ipod nano through the wash, it works alright when its on the usb cable and is fully charged but when i take it off it says connect to power to be charged!!!

can anyone help me out??

# Unfixable Problem 4/23/2008 2:28 PM Matthew
I have a problem. The Ipod will not move at all. It is stuck on hold and i have tried swtiching the hold on and off constantly but still nothing. I have tried pluging it into the PC and restoring it, i have tried holding down Menu and Select button for 7 seconds. nothing has worked and the agony of this ipod nano 2nd generation is killing me. No warrenty. No way of getting it Started. I just dont know what to do no more.

# re: First iPod trouble 5/1/2008 7:40 AM PattyMac
I accidentally disconnected my iPod while the "Do Not Disconnect" screen is up and now it won't turn on. I tried resetting it by holding down the center and menu button for more than 6 seconds, but it doesn't work.

Any suggestions on how i can possibly fix it or who I should be talking to to get it fixed.


# I need help with my iPod! 5/13/2008 9:17 PM Anne.
Alright, so. I have this iPod Radio that plugs in your iPod, and lets you listen to your iPod songs, without headphones. Just like any other kind of radio. So, one day I was taking it out, and the whole screen went white, I easily fixed it. But now, all it does is stay white...and only SOMETIMES will it come back to normal, but usually not. How can I fix it? If your not confused, lol. THANK YOU SO MUCH.

# re: First iPod trouble 5/24/2008 7:13 PM Taylor
I have had my Ipod for two years now and i have never had a problem with it until it froze. It is just stuck on the menu screen. I have tried plugging it into the computer and it does nothing. I have also tried doing in play/pause thingy for 10 seconds. Anyone know a solution?

# re: First iPod trouble 5/31/2008 5:34 AM mackenzie taylor
My Ipod has frozen and when you plug into computer it does nothing. And you can't turn it off.

# First iPod trouble 6/11/2008 9:36 AM none
I plugged in my ipod and it said connected, but it didn't show up in itunes. then I tried installing updates, and restoring my ipod but it didn't work and then I accidently removed the cord then realised and plugged it back in, but it was stuck and now it just says connected eject befor disconnecting

# re: First iPod trouble 2/10/2008 7:40 PM sahar 6/11/2008 9:42 AM renee
re: First iPod trouble 2/10/2008 7:40 PM sahar
try resetting your ipod.

# re: First iPod trouble 6/12/2008 5:16 PM ela
my ipod froze after i disconnected it from my computer. It said "Connected: Eject before disconnecting"

I followed the above instructions and it still didn't work and eventually i just done the following and it WORKED!!!!!!

1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)

2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

# re: First iPod trouble 6/14/2008 12:31 PM pau
i just had my ipod nano 8gb a few days ago.. it was working fine until one day when i connected my ipod to the computer and opened itunes, it said that my total memory is only 7.40 gb i restored it and updated the software but it wont go back to 8 gb. what is wrong?

# re: First iPod trouble 6/17/2008 6:14 AM i hate it now -_-
Okay, my ipod is fully charged and it won't come on. I plug it up and it comes on and plays....when I unplug it it'll play for like 3 minutes and then cut off. So...I tried resetting it I've reset it...maybe 10 times now and it keeps cutting off. Could somebody help me fix it please? I mean seriously i have over 500 songs that i really don't want to loose..

# re: First iPod trouble 7/15/2008 5:10 AM misti
I'm having major problems with my Ipod classic!!!!!!!!!i can't find anything on the apple help website!!!!!!!!!!!!! first the Ipod worked fine yesterday on the computer, then i plugged it into computer TODAY and it didn't work. computer just wasn't reading that it was there it said error 1418. so i restored it to the original settings because that is what i seen to do as i did research it.and lost all of my music to get the thing to work. well now the computer and/or itunes either wont detect the ipod or will detect it but says it can't read it. I'm beginning to go crazy, i don't have warranty anymore and I'm NOT about to buy a new ipod. apple is expensive. PLEASE HELP ME!!!!

# re: First iPod trouble 7/18/2008 7:21 AM veronica b
My 4GB Ipod Nano, i've had for about 2 years now just suddenly stopped working. I was using real player to play the songs on my ipod and when i ejected the ipod safely the apple logo just appeared. It flashes every once in awhile but it wont turn off or on. I've tried the infamous toggle hold switch and hold menu and center at the same time but when i do that the appl logo just disappears but reappears and just stays frozen there and it just flashes and goes back to the apple logo.

# re: First iPod trouble 7/26/2008 10:20 AM matt
ok so my ipod video broke ND KEEPS telling me to some stuff in chiness so i took my sisters new ipod nano and then of course the laptop wit all of my music on it crashed totally and so now im getting a new ipod touch 8g and prolly a new black mac book computer do u know if thier is a program that i can download or a site that will take the songs that are not purchased on itunes off my sisters laptop and either on to my new computer or atleast to where i can burn them in to discs hopefully u can help email me back

# re: First iPod trouble 7/27/2008 12:04 AM Oscar
Okay so the other day my ipod was working fine. One day it died cause my headphone broke so I didn't use it. Then yesterday when I went to charge it I did. I worked fine. Then when I went to change the song it started skipping them, not even playing them. So I turned it off. Then when I turned it back on the screen was different. It wasn't the normal screen it usually is. It was all white and said "Do not disconnect". So now everytime I plug it in on my computer it's on the this screen. But when I disconnect it it goes to the "OK to disconnect" screen but stays there. Help!!!!

# re: iPod trouble 9/15/2008 2:52 AM nathalie
ummm ok i was litsening to my ipod for lik half an hour and then it randomly shut down and the screen turned pitch black
ive tried to connect it to my computer and the screen is still black and never changes whats the problem what should i do im freakin out... please help

# re: First iPod trouble 9/21/2008 8:26 PM marykate
i am having alot of trouble with my ipod, the screen i black and when i jiggle the hold button, nothing happens. i can't reset it because when i plug my ipod on the computer, the thing doesn't pop up that says "mary kate's ipod". if that doesn't pop up i can't reset it. Help please!!!!!!!!!!!!!!!!!!!!!!

# re: First iPod trouble 9/25/2008 6:12 AM jr
i turn on my 30gb video ipod and play a song and the songs just start changing and doesnt stop...

# re: First iPod trouble 10/9/2008 1:22 AM Keyen
If your ipod gets stuck on a screen like - ok to disconnect. I read in the ipod manual to move top button to hold, then back again, then hold menu and center button for six seconds. It worked for me. I was worried.

# re: First iPod trouble 10/15/2008 1:21 AM Twinkie461
my ipod is frozen on 1 screen and totally ignores every thing I do, i've tried resetting it, but it won't do anything, when i connect iti to my computer is the only time it changes screens and it still won't do anything....what do i do?

# re: First iPod trouble 10/17/2008 11:14 PM KannyK
Hey i have the first ipod classic 30GB. All of a sudden my ipod is just blinking and its not turing on or off and i cant reset it. can anyone tell me what I should do

# re: First iPod trouble 10/18/2008 4:13 PM Niamh cullen ward
i got an i pod for Christmas and then i put music on it from my friends computer and it broke so apple sent me a new 1 when i put the new 1 in i didn't register it with i tunes and just started putting music on it and now every time i put my i pod into the computer it shows me the register thing and i cant sink it or delete stuff of it or put photos on can anyone help please?

# re: First iPod trouble 10/24/2008 8:51 PM fliss
my ipod will not switch on or charge i have tried to reset but nothing it does noting when i plug it into my computer what is the matter with it

# re: First iPod trouble for Neil 10/25/2008 1:44 AM neil
I have a 30gb ipod photo. i stupidly did a windows xp format of the ipod and now cannot restore. I tried itunes 8 by down loading and restoring but any error 1439 occurrs. Do I have to reload firmware or software from somewhere? I do a reset toggle hold switch and hold menu and centre button and apple icon appears. Then the appears with a folder and ! in a triangle beside it.
Can you help please, I am lost without my ipod.

# re: First iPod trouble 11/22/2008 6:38 AM ryan
ok my ipod froze right after i plugged it in and i restored it and then tryed to put songs on it but it didnt happen so can you get back to me fast and can you help me

# re: First iPod trouble 12/12/2008 8:21 AM stanley
how to open ipod nano if screenlock forgotten?because i cant open my ipod??

# re: First iPod trouble 12/12/2008 8:28 AM stanley
how to open ipod nano if screenlock forgotten?email me at

# re: First iPod trouble 12/26/2008 7:15 PM Baleria
I got an Ipod touch on christmas which was yesterday. I put in all the music I wanted and it worked fine. It was plugged up on the computer all night on off and the computer was asleep.When i woke up I grab the IUpod which was plugged up all night it was not charged to the fullest but 20% dead and then I tried to listen to a song but the Ipod scrolls thru my whole playlist thru shuffle mode then goes back to the main playlist. There is a lay trianglke at the top that keeps blinking rapidly. I tried to play or pause put it wont stop.


# re: First iPod trouble (fliss 12/29/2008 12:47 AM ipod_in_the_hood
fliss and others,

i have a silver ipod, 2G. same problem: blank screen, would not charge, would not turn on. i followed the steps suggested by some of the contributers and it worked after repeating the steps twice:

1. While ipod is plug into a power source (i used the usb plug), toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)

2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.


good luck!

# re: First iPod trouble 1/22/2009 12:12 PM tim
my ipod is stuck on the screen wich shows a plug being inserted into the wall how do i fix this issue please help ...

# re: First iPod trouble 1/31/2009 7:58 AM difffchikky
i have the new ipod nano.
and i have the ne ituned downloaded on the computer and ive got all my songs on the itunes but when i connect my ipod for the first time to put songs on it i cant press the register button like its the button is out of the screen help me please!

# re: First iPod trouble 3/7/2009 1:42 AM Lisa
my ipod was working fine at first, but then i tried to add music to my ipod, && it wouldn't connect to my computer. it would only charge. im getting so upset =(

# re: First iPod trouble 4/11/2009 11:28 PM mark
my ipod is full but i can't find says no music

# re: First iPod trouble 4/30/2009 12:41 AM Charles
if your ipod is displaying a sad face or the apple logo,
most likely it means there is no software on the device,

open itunes on your computer, then plug your ipod into your computer.
after doing this it should recognize your device, and it will give you the option to restore,

# re: First iPod trouble 9/25/2009 4:42 AM giovanni
i spilled juice over my ipod and it says its charging but when i pulg it out it DIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

# re: First iPod trouble 9/26/2009 1:33 AM jp
I had to restore my iPod clickwheel 20GB which I did. The last phase shows a "plug iPod adaptor into power source" to complete the restore. The iPod has been stuck on this "plug in screen" for over 2.5 hours and I now can't get rid of it. I have checked the cable, the power adaptor and both work. I have attempted innumerable resets to no avail.

# re: First iPod trouble 9/27/2009 10:58 PM Tracey
ipod got wet....songs still play,but the screen is blank soyou can't tell what song/artist/album you're trying to find. What do I do to get the screen to come back on? Thanks! TRACEY

# re: First iPod trouble 9/30/2009 3:30 PM gilbert
My Ipod Nano 4GB third generation does nothing. I connect it to the computer and it displays de logo and nothing else. If I disconnect it it does not start. Dont know what to do.

# re: First iPod trouble 10/6/2009 5:06 PM bea1127
i have a 5th gen ipodvideo 60gig it's with for 3 years already...i haven't been opening it for a week already,but a while back, i connecte it in my computer,on it's screen it said it's low bat..then it's been a few hours already still it's not connecting on my itunes...then a sad face ipod image with an exclamation point and appeared..i guess it's broken,how can i fix it? please help me, cause i saved important files on it and those are really important :| ....HELP?!!!

# ipod classic screen is frozen! 12/11/2009 12:02 AM soae
my ipod classic 80gb screen is totally locked and I can not remember the code. I have reset it to factory setting but the screen is totally frozen. I even tried the toggle switch procedure but nothing! The click wheel is non- responsive. I don't know what else to do....a little help plzzz

# re: First iPod trouble 1/8/2010 12:59 AM saurana

# re: First iPod trouble 1/14/2010 1:52 AM sam
HI frens if your ipod is frozen then just drop me email in my and i will help fix it. bcoz i made my ipod many times and it works !!!

# re: First iPod trouble 2/7/2010 3:33 AM Frank
My 80GB iPod's wheel recently quit working. I can scroll up and down, but none of the buttons work. When the iPod goes off, I can turn it on by pressing ANY button. So the buttons aren't broken but I can't reset it. I've tried a ridiculous amout of times. Any suggestions?

# re: First iPod trouble 2/28/2010 12:34 AM Lupita
I got an ipod that i just bought off one of my friends its an 80 gig, classic i think? But i connected it to my computer and then i disconnected and all the songs deleted even my videos, So i connected it back and whent to my itunes and on the itunes i went to my ipod icon and it shows that all the songs are on so i discnnected it again but the songs wont show up at all i went to the about on my ipod and it shows how many gigs ive used and it shows all the gigs i have. Does anyboy know how i can make my songs show up on my ipod ?? I really need someones help!!

# re: First iPod trouble 3/3/2010 2:14 AM nicko
i bought an old ipod shuffle, i think its 512 mb, (i dont know exactly cuz its not with me right now), and i've had the occaisional trouble of it not wanting to start playing again. i plan on testing a theory of that i have to wait a minute before it starts, but i dont know.

# re: First iPod trouble 3/5/2010 5:07 PM Marvin Dailey
5th Generation 80GB iPod works on InMotion dock but not on battery, wall, or Mac. Mac doesn't recognize it. Battery is new and shows fully charged when on dock. Took battery out and reinstalled it, no difference. Reset does nothing. What do you think?

# re: First iPod trouble 6/20/2010 12:17 PM maya
i have a 120gb ipod which i bought two years bak..i have not faced any kind of problem ...but from a few months back..whenever i connect my ipod to the ipod gets hung and itunes doesnt evn recognise the device..then i have to wait for the battery to get completely discharged and charge it again...could you suggest nething fr my problem ?

# re: First iPod trouble 8/13/2010 4:04 AM prathyusha
i have 60gb ipod with me .wem i connect it to the computer i am able to access it butcannot add or remove any thing things which i added exist but i am not able to access it.wat should i do

# Tips-Tricks Troubleshooting ipod 2/26/2011 8:20 AM nasha
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# re: First iPod trouble 2/28/2011 1:18 PM bless
hi my apple ipod 80gb classic not recognized by computer nor itunes and always appearing a sad icon with exclamatory i dont know what to do..pls help me thanks

# re: First iPod trouble 7/8/2011 2:50 PM Varun V
I connected my ipod to my PC, the PC doesn seem to recognize the ipod all of a sudden.. As a result i couldn eject my ipod properly, so removed the cable. The "Do not disconnect" message still appears in my ipod even after removing it from the machine thus rendering it unusable. I tried connecting the ipod back to my machine, still no use. Can you please let me know how to get past this problem?

# re: First iPod trouble 1/17/2012 3:24 AM Debbie Mastrantoni
Hello, I just updated my Apple Ipod 8GB and now my Ipod has been running for over an hour in a half and will not turn off no matter what I do. THe warranty has expired. I have a dark blue screen with a small circle spinning and spinning and spinning and etc... Please help.. Thank you

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